Anyone still relying on 32-bit software, thus unable to upgrade to Catalina yet, is also left in the lurch. These include Mac Pro models from 20, which were sold until late 2013, many of which are still used in production, although some have been upgraded to Catalina thanks to an unsupported third-party patch. Without Apple having the decency to inform them, many users realised that their Macs running Mojave are now unsupported.
Last week was a demonstration of this with Apple’s unspoken software update policies, which have been left in disarray.
The problem with not clearly articulating support policies is that they will inevitably leave some of your customers alienated and angry.
